- Create an inspiring team environment with an open communication culture.

- Set clear team goals.

- Delegate tasks and set deadlines.

- Oversee day-to-day operation.

- Monitor team performance and report on metrics

- Motivate team members.

- Discover training needs and provides coaching.

- Listen to team members- feedback and resolve any issues or conflicts.

- Recognize high performance and reward accomplishments.

- Encourage creativity and risk-taking.

- Suggest and organize team-building activities.

- Responsible for distributing information to team members and stakeholders.

- Coordinate's operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines.

- Address customer concerns in reference to products, services rendered, or employee interactions.

- Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients.

Requirements :

- Strong understanding of business goals and standards for customer service

- Proven work experience as a team leader or supervisor

- In-depth knowledge of performance metrics

- Good PC skills, especially MS Excel

- Excellent communication and leadership skills

- Organizational and time-management skills

- Decision-making skills

- Ability to communicate effectively with senior management and other departments

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.