Customer Support Executive:

About Baazi Games

At Baazi Games, we collaborate in an environment that offers a surplus of freedom to think out of- the box and take ownership of opportunities. Just like our games, we are bold and out there in our thinking. Be it boardroom meetings, coffee breaks with colleagues, or a game at the TT table, partnership and teamwork are always by our side. For us, there are no Monday blues or fantastic Fridays. Each day at Baazi Games, we welcome an enthusiastic team that is turbocharged for high performance. We are constantly in power-up mode and chase our goals untamed and unabashed.

We started our journey with the sole purpose of giving our audience a sports experience that is world- class in every sense. Everything since then has been about our users. Their needs and expectations sit at the center of our thoughts and actions

BAAZI GAMES Platforms :

- PokerBaazi.com

- BalleBaazi.com

- CardBaazi.com

Job Description:

- Deliver extraordinary customer service by responding to customer concerns regarding customer accounts

- Should have excellent communication and English language skills (written and verbal) with good typing speed

- Process customer requests in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat

- Highlight issues through feedback and recommend changes in workflows, procedures, and service levels to meet customer needs and to ensure quality service always

- Grow and nurture customer relationships in every interaction that results in measurable Customer value

- Document necessary account information and offer custom solutions that benefit the customer

- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality

- Balance customer interests with the interests of the company

- Resolve all customer queries and follow established problem ticket recording procedures as appropriate

- Gather relevant information from customers as required and update it accurately to facilitate the decision process

Professional attributes :

- Needs proactiveness and anticipation to understand customers' problems - Adaptability to customer's need and requirement

- Should be a problem solver

Personal attributes:

- We are looking for go-getters, with high drive and ownership

- Candidate should have good communication and listening skills

Healthcare :

- Medical insurance for you & your family

- Maternity leaves for new mothers

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