Lead - Talent Acquisition at Aza Fashions Pvt Ltd
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Azafashions.com - Team Leader/Specialist - Customer Service (3-10 yrs)
Job Description:
- Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.
- Addressing prospect customers and suggesting him range of products fitting in to his current requirement.
- Manage, track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management).
- Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders.
- Documenting order / Product issues, providing customer feedback and generate summarized reports to concern Departments.
- Proactively manage and maintain high customer satisfaction.
- Communicate and coordinating with other internal Operations,
- Flexible with 24x7 working (with weekends working.)
- Maintain the set SLAs / TATs while responding to the customers.
Job Specification :
- Should have 3 years of experience in customer service, direct, telephonic or emails.
- Should have worked on emails or chat process.
- Should be customer oriented and well versed with handling customer queries.
- Excellent Communications Skills.
- Telephonic Sales experience will be an added advantage.
- Preferred an e-commerce customer experience person but call center experience will also work.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
