Aza Fashions is a leading fashion & luxury retail and e-commerce platform that houses a portfolio of 900+ renowned and emerging Indian designers and delivers an extraordinary shopping experience with an unparalleled focus on premium service and customer satisfaction.

We are hiring for a passionate and seasoned Store Manager for one of our luxury-retail stores in Mumbai. Market-driven competitive salary for the right candidate.

Job Description :

 

Key Responsibilities :

Store Profitability : Responsible for driving Top Line (Sales Revenue) & Profitability of Store. Develops Sales Strategies and communicates (SMART) Store Targets to Store teams. Provides direction, takes ownership and drives team members to consistently achieve Store targets and minimize damages and pilferage.

Customer Relationship Management : Demonstrates and drives high standards of customer service in stores. Manages and amicably resolves escalated Customer Complaints. Collects Customer Feedback and engages in Market research to create a delightful experience for every customer.

Business Development : Develops and effectively executes marketing strategies to increase new customer base and retain existing customers. Holds an edge over competition by keeping track of their business strategies and develops counter strategies to come on top.

SOP adherence : Establishes standardized systems and processes for smooth functioning of Store Operations. Ensures strict compliance with Standard Operating Procedures of Customer Service, Visual Merchandising and Store Upkeep.

Leadership : Manages team deliverables, demonstrates high level of integrity, effectively delegates, resolves conflicts, maintains high morale of employees and builds high performance teams.

People Management : Involved in Hiring of Sales Team Members. Build, Coach, Train, Develop and Motivate the team to meet desired performance outcomes. Responsible for employee satisfaction and retention.

MIS : Prepares analytical reports based on Store Performance and shares critical business insight with Management to enable right decision-making.

REPORTING SRUCTURE :

This position reports to the National Sales Head.

Job Specification :  

- Hardcore Sales Professional with 10+ years- experience of managing Retail Store Sales.

- Excellent Track Record in terms of driving Sales Performance in earlier Roles.

- Minimum Qualification: Post Graduate in Retail Business Management.

- Understanding of the Indian Bridal Wear/ Ethnic wear Market is a plus.

- Excellent Communication & Organization Skills.

- Takes Ownership, Exhibits Proactivity and Leads by Example.

- Attractive and Pleasing Personality full of Energy and a Go-Getter Attitude.

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