Job Description:

- Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible.

- Connect, converse, and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management.

- Promptly respond to negative comments, feedbacks, redressing complaints within the clients specified turn-around time thus making the user journey with the brand worthwhile.

- Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online.

- Sharing the brand comments on a real-time basis with the respective brand associates/managers.

- Recommending suggestions for improvements by preparing presentation reports over conversations analysed through tool comprising the below :

- What are people talking the most about the brand- sentiment summary.

- Which social platform or a blog or a review site has received the maximum buzz in terms of people talking.

 -Any specific enhancement people want from the brand.

- Any aspect of existing customers dislike about the brand.

- Which state or region from where conversations are highest or lowest.

- Provide a way forward strategy and a new direction to the brand for making the consumer experience better.

- Benchmark our brand against competition on the same metrics.

- Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action.

Job Specification:

- Any Graduate/Postgraduate preferred from Marketing domain.

- Experience: 2+ years of ORM experience (agency experience preferred)

- Strong problem solving, analytical, decision making and technical ability.

- People Management skills with ability to interact at all levels.

- Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.