Talent Acquisition Executive at Aza Fashions Pvt Ltd
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Aza Fashions - Associate - Customer Service (0-12 yrs)
- Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.
- Addressing prospective customers and suggesting to them range of products fitting in to his current requirement.
- Manage, track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management).
- Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders.
- Documenting order/Product issues, providing customer feedback and generating summarized reports to concerned Departments.
- Proactively manage and maintain high customer satisfaction.
- Communicate and coordinating with other internal Operations,
- Flexible with 24x7 working (with weekends working.)
- Maintain the set SLAs / TATs while responding to the customers.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
