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20/09 Rishabh
Talent Acquisition Executive at Aza Fashions Pvt Ltd

Views:268 Applications:50 Rec. Actions:Recruiter Actions:4

Aza Fashions - Associate - Customer Service (0-12 yrs)

Mumbai Job Code: 292765

- Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.

- Addressing prospective customers and suggesting to them range of products fitting in to his current requirement.

- Manage, track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management).

- Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders.

- Documenting order/Product issues, providing customer feedback and generating summarized reports to concerned Departments.

- Proactively manage and maintain high customer satisfaction.

- Communicate and coordinating with other internal Operations,

- Flexible with 24x7 working (with weekends working.)

- Maintain the set SLAs / TATs while responding to the customers.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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