Company : Axis Securities Limited

Business : Financial Services

Department : Customer Service - Inbound

Role : Customer Service Executive

Designation : Executive/Senior Executive

Job Location : Kurla, Corporate Office

About the Company :

We are a part of the lineage of Axis Group and a proud subsidiary of Axis Bank - India's 3rd largest private sector bank and the choice of more than 16 million clients. Making innovation and passion our motto, we have grown step-by-step in a short span of time. As the Axis Securities team, we are committed to provide the investment solutions and to offer a wide spectrum of Axis bank's offerings to our customers. A one stop solution for all your financial needs - Equities, Mutual Funds, SIPs, IPOs, Derivatives, Bonds, NCDs, ETFs and Company Fixed Deposits, Home Loans, Auto Loans, Personal Loans, Loan Against Property, Loan Against Shares and Loans for SME, Credit and Prepaid Cards.

1) Principal Accountabilities :

- Attend to calls professionally to provide information about products and services.

- Promoting financial products

- Listen and respond to customers- needs and concerns

- Handle returns or complaints

- Record details of customer contacts and actions taken.

- Cross selling of Mutual fund and SIP to the existing set of clients. (This will account for only 10% of the overall KRA target).

2) Technical /Specialist Skills & Knowledge Expected For This Particular Role

- Excellent oral communication skills.

- Self motivated & drive to achieve.

- Ability to listen and should possess problem solving skills.

3) Skills and Knowledge

- Graduate from any stream

Axis Securities is an equal opportunities employer

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.