Senior Manager at Axis Bank
Views:1431 Applications:126 Rec. Actions:Recruiter Actions:43
Axis Bank - Relationship Manager - Digital Service (2-5 yrs)
- Regular customer contact to establish needs and opportunities to cross-sell
- Disseminate product information
- Ensure that a minimum number of stipulated Income Generating products are sold to each customer
- Customer interactions and Profile changes are duly updated
- Ensure Quality customer service is delivered
- Mobilizing balances in a/cs
- Acquire all related Family ID's of the Primary ID for flagging and grouping
- Deepen by cross selling - sticky products like Demat, Credit Cards.
- Use CRM profile to track accounts and products with other bank and transfer these relationships to the Bank
- Ensuring that customers make us their primary bank
- Improve Penetration of products across family groups.
- Recording and Resolving complaints and coordinating with the respective departments to resolve all complaints
- Includes persuading the customer to continue the account relationship
- Monitor large amount movements and account closure from the deposit accounts and ensure that customer does not attrite
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
