Customer Service Officers (CSOs) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. CSOs are required to identify and handle sales opportunities, process customer transactions quickly & efficiently, and introduce customers to alternate channels wherever possible. CSOs will be required to use their inter-personal skills to build business relationships with the potential customers.

Key Responsibilities:

- Process transactions efficiently and accurately while maintaining high service standards

- Handle customer queries and provide appropriate solutions

- Engage with customers and generate revenue by promoting and cross-selling retail banking and third party products

- Manage relationships with mapped customers to increase the depth of existing relationships

- Achieve sales targets as assigned by the organization on a monthly basis

- Comply with KYC/SEBI rules, regulations, and legislation governing the bank

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

- Knowledge of banking regulations and norms

- Maintain a high level of knowledge of banking products and services

- Good communication (both verbal and written) skill in both English and the local language

- Ability to handle pressure and meet deadlines

- Good networking and relationship building skills

Qualifications:

Optimal qualification for success on the job is:

- Graduation/ Post-Graduation from a recognized institute

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