HR at Axestrack Software Solutions Private Limited
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Axestrack - Executive - Customer Service Operation Support (0-1 yrs)
About Company:
We are in the business of providing Digital Solutions to the Logistics and Transportation industry. Our growth story reflects the true spirit of an entrepreneurship model where like-minded people got together to create one of the leading - rms in the logistics Industry of India. We partner with our clients to provide end-to-end tailored Digital capabilities for building an Enterprise Digital Thread - starting from enabling basic telematics to providing Advance AI driven auto decision-making capabilities. Easily integrable with any existing platform, the solutions we design are developed to out-perform.
Website: www.axestrack.com
Position: Operation Support Executive
Job Responsibilities:-
- Customer Interaction: Respond to customer inquiries and provide assistance via phone, email, or chat.
- Issue Resolution: Address and resolve customer issues with a focus on customer satisfaction.
- 24x7 Availability: Work in a 24x7 shift environment to ensure continuous customer support coverage.
- Communication Skills: Demonstrate excellent verbal and written communication skills in English to effectively communicate with customers.
- Documentation: Maintain accurate and detailed records of customer interactions, including issues raised and resolutions
provided.
- Product Knowledge: Develop a good understanding of the products and services to assist customers effectively.
- Collaboration: Collaborate with team members and other departments to resolve customer issues promptly.
Essential Skills :
- At least Graduation
- Strong Critical & logical thinking
- English & Hindi language proficiency is a must.
- Strong communication and interpersonal skills.
- Ability to work in a 24x7 shift environment.
- Customer-focused with a positive attitude.
What to expect:
- Competitive salary hikes/commissions and frequent team parties.
- Friendly and great place to work with some awesome people from across industries.
Join AxesTrack and be a part of a vibrant, fast-paced environment where you will contribute to further growth at AxesTrack.
If you are passionate about technology and innovation, we invite you to apply and be a key player in shaping the future of our organization.