About Company:

We are in the business of providing Digital Solutions to the Logistics and Transportation industry. Our growth story reflects the true spirit of an entrepreneurship model where like-minded people got together to create one of the leading - rms in the logistics Industry of India. We partner with our clients to provide end-to-end tailored Digital capabilities for building an Enterprise Digital Thread - starting from enabling basic telematics to providing Advance AI driven auto decision-making capabilities. Easily integrable with any existing platform, the solutions we design are developed to out-perform.

Website: www.axestrack.com

Position: Operation Support Executive

Job Responsibilities:-

- Customer Interaction: Respond to customer inquiries and provide assistance via phone, email, or chat.

- Issue Resolution: Address and resolve customer issues with a focus on customer satisfaction.

- 24x7 Availability: Work in a 24x7 shift environment to ensure continuous customer support coverage.

- Communication Skills: Demonstrate excellent verbal and written communication skills in English to effectively communicate with customers.

- Documentation: Maintain accurate and detailed records of customer interactions, including issues raised and resolutions

provided.

- Product Knowledge: Develop a good understanding of the products and services to assist customers effectively.

- Collaboration: Collaborate with team members and other departments to resolve customer issues promptly.

Essential Skills :

- At least Graduation

- Strong Critical & logical thinking

- English & Hindi language proficiency is a must.

- Strong communication and interpersonal skills.

- Ability to work in a 24x7 shift environment.

- Customer-focused with a positive attitude.

What to expect:

- Competitive salary hikes/commissions and frequent team parties.

- Friendly and great place to work with some awesome people from across industries.

Join AxesTrack and be a part of a vibrant, fast-paced environment where you will contribute to further growth at AxesTrack.

If you are passionate about technology and innovation, we invite you to apply and be a key player in shaping the future of our organization.

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