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18/04 Team HR
HR at Careerist Management Consultants

Views:163 Applications:46 Rec. Actions:Recruiter Actions:0

AVP - Strategy & Operation - Customer Service - Insurance (8-13 yrs)

Gurgaon/Gurugram Job Code: 33966

Position: AVP

Industry : Insurance

Education Qualification : Any Graduate

Experience : 8+ years

Location : Gurgaon

Skills Required :

- Experience in managing insurance sales, fulfillment process & outbound call center.

- Knowledge of dialers and calling campaigns, and cross-functional expertise of managing call center solutions

Responsibilities :

- Primary owner for lead generation at all touch points

- Develop strategies to monetize each customer touchpoint customizing the approach basis the customers need that will give highest conversions

- Work closely with cross functional teams to design process for lead generation and transmission

- Design & deploy proactive strategies to achieve best in class outcomes in sales fulfillment on conversions & experience

- Primary owner for lead conversion (online & offline)

- Manage lead conversion call center for online sales.

- Device strategies to improve conversion rates and efficiency

- Deploy appropriate incentive schemes to improve conversion rate and efficiency.

- Review and enhance performance of each contact-center

- Drive continuous evolution of processes to enhance customer experience

- Drive strategic planning, managing financial risks, cost center budgeting and finance

- People management & capability building

Interested candidates please send your CV with the details given below :

Current CTC:
Expected CTC:
Notice Period:

Soni Singh
9560395703

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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