HR Recruiter at Avishya Trading Pvt. Ltd.
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Avishya - Executive - Customer Support (2-5 yrs)
Job description
Job Title: Sales and Customer Support Executive
Location: Chennai
Reports To: Sales Manager/Head of Customer Success
Department: Sales and Customer Success
Salary Starting : 18,000- per month
Avishya is an Omnichannel high end Indian Ethnic Apparel Retail Company. We sell finely curated Heritage Handloom Sarees and Dress Material from weavers & artisans from Across India.
Job description:
Designation: Sales & Customer Support Executive.
- No Target-
Roles and Responsibilities:
- Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website.
- Understand customer needs and communicate how the product adds value to meet those needs.
- Upsell or cross-sell additional products or services to maximize sales revenue.
- Provide personalized recommendations and suggestions based on customer preferences.
- Follow up with customers to ensure their satisfaction and encourage repeat purchases.
- Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call.
- Order checking and Quality Checks prior to shipping products to customers.
- Follow up with Logistics for tracking shipments, and order fulfilment.
- Make video product demos of sarees and clothes to customers who need more information.
Key Skills:
- English communication skills - Oral, Telephonic and Written
- Pleasant and sweet temperament
- Systematic follow ups with customers
- Min 2 Years of experienced candidates can apply.
Send to resume to Contact: 9043018851 OR WhatsApp
