Task & Activities Enquiry handling

- Determine whether a meeting is required or not as per the guideline within 24 hours and revert the decision the received mail (on CRM)

Sales Meetings :

- Decide whether the leader is required for the meeting or not

- Pre preparation for the meeting using the checklist

- Handle the meeting as per the company SIM/ Sales Manual

- Post meeting reporting as per the template and raise demo request to AE & IS according to the demo model qualifying list

- Sending a thank you email to the customer with MOM & next action steps within 24 hours

Sales Presentation :

- Customize the standard presentation

Product overview demo Qualification

- When a customer asks for a demo, do the product presentation to the customer

- If after that need arises then send product overview demo request form to IS

Product overview demo :

- Sending an email to the customer to set the expectations & time, date, location confirmation

- Placing a product overview demo request to the operation team using the checklist

- Conduct the product overview demo as per the product overview demo golden guidelines

- Fill the product overview demo feedback form and get it signed by the customer

- Send an email to the customer with the configuration and feedback form

Proof of Concept :

- Decide on whether a POC has to be done or not on the basis of POC qualification guidelines

- Send POC request form to IS & AE along with the answered POC qualification guideline

Configuration finalization :

- Finalize the configuration for the customer

- Decide the pricing strategy (lowest we will go to)

- Pass the final configuration & pricing strategy to back office team for proposal making

Funnel Management :

- Follow the sales progress tracker

- Update the stages in the funnel as required

- Extracting the forecast for the timeline based on the correct understanding of the customer processing movement

- Gap Analysis of Qualified Lead Generation

- Fill the Gap bridging template with long term actions

- Run the identified campaigns as per their processes

GeM : 

- When a customer asks for the purchase through GeM, alert the back office team with the configuration

- Co-ordinating with purchaser for GeM purchase

Price Negotiation :

- Prepare for the price limit approval checklist and fill the template of discount request form as per principle & send it to leader

- Get the needed approvals to set the price limits

- Conduct the negotiation

- Post meeting reporting as per the template

- Sending an email to the customer with MOM & next action steps

- Send the final price & terms to IS

Closing :

- Get the PO copy from the customer

- Make the lost order report and submit (if applicable)

Relationship building :

- Qualify the closed customer as per B guidelines

- Do account mapping for the identified B

- Move the B to A using the B to A guidelines

- Maintaining a relationship with A customer to keep them A

Account Mapping :

- Fill out the account mapping template for the customer

- Every visit to the customer ask for reference within the organisation and outside the organisation

Roadshow and event :

- Generating leads for doing an event as per event-customer qualification guidelines and pass to the IS team - for roadshow

- Execution of the event (roadshow, event, exhibitions)

- Leads generated to be passed on to tele calling

Campaign funnel creation :

- Identifying the product category lacking in sales (region/complete)

- Identifying the segment lacking in sales (region/complete)

Customer feedback usage :

- Passing on any positive customer feedback to the marketing team

Marketing Campaigns :

- Run the campaign to generate leads

- Pass on the leads to the marketing team

Query handling - external/internal

- Respond to the needful person by email within 24 hours

- Solve the query

- Send the solved query report to the person within 24 hours of solving it by email

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