Job Description :

At AutoFlipz, we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we're seeking an experienced Operations Manager to oversee daily activities. As an ideal candidate, you'll have a sharp business mind and proven success managing departments toward maximum productivity. You'll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility is to increase our operational efficiency in the Operations Department.

Objectives of this Role :

- Maintain constant communication with, and vendors to ensure proper operations of the organization.

- Develop, implement, and maintain quality assurance protocols.

- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.

- Actively pursue strategic and operational objectives.

- Ensure operational activities remain on time and within a defined budget.

- Maintains relations with workshops assigned.

- Checking whether AF branding, Uniform & Stationary has been provided or not.

- Providing App & Skills development trainings to partners

- Responsible for Customer satisfaction & getting positive feedbacks

- Responsible for Following App from step A to Z, also making sure that 99.9% payment has been collected online

- Assisting workshop for maintaining TAT

- Coordination between customer & workshop

- Resolving Escalations

- Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

- Partner with cross-functional support teams in improving the proprietary tools and systems.

- Conduct budget reviews and report cost plans to upper management.

- Advise customers about the benefits.

Skills and Qualifications :

- Bachelor's degree in operations management, business administration, or related field from tier 1 colleges.

- 2+ years proven experience in an operations management position

- Strong budget development and oversight skills

- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

- Highly trained in conflict management and business negotiation processes

About us :

- Using technology to solve some real-life problems of car owners, AutoFlipz is one of the fastest-growing Car Service and repair platforms in India. Besides high-quality car services, we provide our customers with genuine spare parts (OEM/OES), Inspections, Roadside Assistance, and related service. We believe Car Servicing should be transparent, trustworthy, and fair priced for all of our customers. Our mission is to serve our customers with everything under one roof i.e., get car experts right at your Doorstep in just 3 clicks. Our name reflects just that in alphabetical terms i.e., from A to Z; - AutoFlipz

- After experiencing the overwhelming success of our online platform, we are now seeking to add more people to join us. Our office is in Golf Course Road, Gurgaon and we are fully operational from our office with adequate safety measures for our employees. We firmly believe that the success of our organization depends solely on the quality and skills of our employees. Our policy is to hire highly motivated, self-driven individuals and give them a platform to demonstrate their acumen in a safe and growth-oriented environment.

If you are passionate and enthusiastic about building a company, have a growth mindset, can think critically, and have an eye for opportunities, we have a role for you.

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