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02/11 Daisy
Recruitment Manager at Talent Thrill Consulting

Views:250 Applications:48 Rec. Actions:Recruiter Actions:23

Audience Experience Associate - Online Reputation Management - Internet/Online (2-5 yrs)

Mumbai Job Code: 52499

A leading music streaming service is looking for a 'Audience Experience - Associate' [ORM - Online Reputation Management]

The Audience Experience team manages customer conversations from across the globe over various digital channels (Email, Twitter, Facebook and App/Play Store). You'll fit right in if you believe in top-notch human interactions, and that customer service is not a department - it's an attitude! The role requires you to ensure that every customer you connect with has a memorable experience across all our support channels.

Role Responsibilities:

- Front-line engagement with customers who reach out to us on our support channels (Email, Twitter, Facebook and App/Play Store).

- Excellent problem-solving skills - you can spot trends in conversations from a kilometer away.

- Deliver best-in-class, simple and friendly service in a timely manner.

- Liaise with our superheroes from Product, Editorial, Content and other teams as needed to seek resolutions.

- And the last, but most important criterion, you- re a team player! You gel very well with our team, and are eager to learn from your peers.

Role Requirements:

- Bachelor's degree or equivalent.

- Excellent communication skills.

- Witty, creative, and empathetic. You- re also not afraid of basic technical talk.

- Good at prioritization. You WILL be flooded with multiple interactions across multiple channels.

- At least 1 year of experience in a customer-centric industry, preferably in a customer-facing role.

- Aptitude to learn everything about the company's products. Experience with digital products is a bonus.

- Familiarity with customer service tools like Zendesk or Freshdesk is a bonus.

Benefits:

You get all the perks of a global company.

- Group Mediclaim

- Fun Fridays

- Flexible vacation policies

- Free healthy (and unhealthy) lunches & snacks

- Company sponsored team outings

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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