HR at ATS Services Pvt Ltd
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ATS Services - Team Lead - Voice Operations/Voice Support (6-10 yrs)
Role: Team Lead
Salary: Best as per the Industry Standards
Qualification: Graduate / Post Graduate ( Not Mandatory)
Location: Faridabad
Job Description :
- Delivery of team, service level components, quality, and productivity targets & indicators People Management, as well as staff development
Operational Management :
- Managing the floor, adherence to schedule, Problem resolution Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call
- Training and development of staff Motivation, leadership for a team and developing future leaders
- Recommendations for product and process development
Desired :
- Good communication skills
- Good understanding of targets, KPIs etc
- Team Handling experience
- Amicable and a team player
- Strong Analytical skills
- Should be well versed in excel and other MIS tools.
- Work Experience in Retention / Insurance domain will be preferable.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
