We have an immediate Opportunity for Community Suppport Specialist

Company: Athena Global Technologies Limited (A 31 years Old IT Product Development cum service Based Company listed in Bombay Stock Exchange)

Mode of Hire : Permanent

Experience : 7 to 12 years

Notice Period : Immediate to 10 Day's Max

Work Location : Madhapur, Hyderabad

Work From Office

Job Timings: 12 PM to 9 PM

Job Description:

What you'll be doing :

- Providing outstanding technical support for new and experienced users on our support, community and social platforms(Zendesk, Discord, Twitter, email, etc.)

- Helping moderate and organize our support forum and socials, making sure it stays healthy and safe space for our global community

- Identifying trends and areas of improvement for our support forum and other community support initiatives

- Collaborating with our design and engineering teams to investigate and resolve complex issues (Figma, Jira, Confluence, Trestrails)

- Collecting and prioritizing user feedback into meaningful recommendations for our product team (Aha!)

- Closing the feedback loop with users when bugs are resolved and feature requests are implemented

- Crafting detailed, easy-to-understand support content(e.g. FAQs, new Help Center articles, in-App tips and wizards, internal documentation, etc.)

What you should have :

- Experience supporting consumer products within an ecosystem of partners

- Good technical capability and written communication skills, with the ability to turn complex ideas into easily understood concepts

- A high attention to detail and are skilled with prioritizing tasks by level of urgency

- A willingness to listen to user feedback and respond inclusively and effectively in a public forum or directly with the user

- A flexible and adaptive attitude that will thriven the constantly evolving growth and excitement of startup culture

- 5+ years gaming experience, personally and/or professionally

- 2+ years of experience working in a support or community environment for a technical SaaS product

Bonus Points :

- Experience supporting consumer social/gaming or creator products

- Expertise in some or all of the tools listed above.

- A love for helping and empowering others.

- A global perspective - polyglot, world traveler or have lived in multiple countries.

- BA/BS in Computer Science, Engineering, or relevant technical experience.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.