About Astrotalk :

Hi ! We are Astrotalk

- We are currently building the world's largest astrological consultation & mental wellness brand. We help people connect privately with genuine & trusted astrologers before taking any big life decisions, thereby reducing mental stress and leading to overall healthier lives. We spread positivity in the world by letting people know what they are capable of !

- Used by 2.5 million people, Astrotalk is the market leader & industry trend-setter and has scaled profitably with 40%+ quarter-on-quarter growth in the last 3 years.

- We have recently raised funds from India's top angel investors to fuel our growth as we scale up and accelerate product launches. Join us in our mission & spread more positivity in the world.

About the role :

1. We are looking for a Customer Executive who will take care of all our customers who have made us to where we are today and to deal with our future customers!

2. The primary roles and responsibilities for this role are

3. Communicating with upper management to develop strategic operations goals.

4. Coordinate with customers on Call/Chat and do timely follow-ups with customers wherever required

5. Monitoring all the astrologer and customer issues and coordinate all unresolved queries to the respective departments

6. Understand the product from the user side and give feedback to the product team.

Mandatory Qualifications :

1. Minimum Associates Degree (Bachelor Degree preferred)

2. 1+ years experience in customer experience/support

Desired Qualifications :

1. Exceptional organizational and time management skills

2. Strong knowledge in MS Excel/Sheets and the ability to analyze and report on data

3. Experience using Google and Office Suites, Microsoft Acces

4. Exceptional customer service skills

5. Exceptional interpersonal, verbal and written communication skills

Why join us?

1. Meritocratic culture & flat hierarchy.

2. Significant responsibility & no micro-management

3. Joining the market creator & leader in building for a USD 20 Billion Opportunity

4. Industry Competitive Salaries

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