Human Resource Executive at Astrotalk
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Astrotalk - Assistant Manager - Partner Support (2-6 yrs)
Assistant Manager - Partner Support
Job DEscription:
- The role would require you to understand the kind of queries faced by partners and resolve the issue from the root.
- Coordinate with Tech & Product team to resolve the tech & product related issues faced by the partners.
- Proactively suggest strategies based on queries received from partners to improve their experience.
- Lead a team of FTE's handling partner queries. Manage partner relations and ensure all the partner queries and escalations are being handled well within TAT & CSAT is being maintained.
