Manager - Customer Support

- Asteria Aerospace Ltd is a full-stack drone technology company providing actionable intelligence from aerial data. We develop deeply customized drone solutions for government and enterprise customers using our in-house hardware design, software development, and manufacturing capabilities. We have been a trusted partner to provide long-term and quality-focused drone products & services to the defence & homeland security, agriculture, oil & gas, energy & utilities, telecommunications, mining, and construction sectors. Our drone solutions protect borders and facilities, improve farm yields, inspect critical assets, and monitor construction sites using the power of aerial intelligence. Asteria Aerospace is a subsidiary of Jio Platforms Ltd, which is a majority-owned subsidiary of Reliance Industries Ltd.

- If drones excite and inspire you, we would love to have you as a part of our growing team of change-makers. Don't simply watch the latest tech unfold, be a part of creating the future with us!

Job Description :

- Need a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. Knowledge of Drone industry products and trends would be of advantage. The candidate should have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.

Customer Support Manager Responsibilities :

1. Managing the customer support department's day-to-day functions.

2. Responding to escalated customer support issues.

3. Implementing customer support processes to enhance customer satisfaction.

4. Formulating and revising customer support policies and promote their implementation.

5. Informing the team of all new information related to products, procedures, and trends.

6. Assessing support statistics and preparing detailed reports on the findings.

7. Interviewing and hiring new employees.

8. Overseeing and evaluating the team's ongoing training efforts.

9. Managing the budget of the customer support department.

Qualification : Engineering background (BE/B. Tech/Diploma in any field)

Relevant Experience : 5 years Managing a team, 12 - 15 years total experience.

Customer Support Manager Requirements :

1. Proven experience as a customer support specialist, preferably within a similar environment.

2. Prior experience in a managerial or supervisory role will be advantageous.

3. Excellent oral, written, and interpersonal abilities.

4. Affinity for multitasking.

5. Alignment with our company's values.

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