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We are looking for User Engagement, Associate ( semi Voice Process ) -Bengaluru

User Engagement, Associate

About Company :

Crowd Funding Company

Location : Bangalore

Function : BPO/Customer Service

Vacancy : 5

Job Description :

Responsibilities : As a User Engagement Associate,

- You will Interact with our users and visitors across various platforms - social, chat, email and phone calls using our internal tools.

- Gain strong understanding of the product and business and work towards improving customer happiness.

- Provide feedback to product, marketing and tech teams regarding user feedback and requirements (features, functionality and collaboration opportunities).

- Serve as the single point of resolution for the customer and assist with product information/queries and site navigation.

- Help in improving processes so we always optimize for better customer experience.

- Identify patterns and help in making our product and support systems better as we scale.

- Conceptualize, draft and review content of the campaigns running on the platform

- Perform background verification of the cause and the campaigner to ensure credibility

Responsibilities and Duties :

- Responsible for providing service to the customers in order to solve the issues.

- Responsible for logging cases collect customer's needs and feedback to system/statistics.

- Responsible for escalating complaints and recording customers information (Escalate to relevant departments in time and follow up the case until it is closed).

- Works assigned by higher level managements.

- Adhere to guidelines for code of conduct for self.

Minimum skills & knowledge :

Desired Skills and Experience :

- 0-2 years of experience, preferably in a customer management and relationship role.

- Strong commitment to ethics, honesty, and integrity in conducting business.

- Candidate must preferably be a graduate or post graduate.

- Outstanding verbal and written communication skills in English. Proficient in speaking Hindi or a vernacular language is a strong plus.

- Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day)

Ability to throw surprise office parties is a strong plus. .

Basheer Chennur | Phone - 9148005355
SAW IT Services Pvt Ltd | BTM Layout | Bangalore - 560076- | Karnataka | India
www.sawitserv.com - |- Skype - Basheer chennur

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