Job Description :

We are looking for a Tele Calling associate, who will negotiate and facilitate the resolution of delinquent accounts while maintaining a high level of customer satisfaction. This person will ensure recovering outstanding amount in a timely manner from borrowers who have defaulted on their payments.

Responsibilities :

- Manage a portfolio of delinquent accounts & develop a thorough understanding by reviewing account, payment history, and any associated documentation to determine the appropriate recovery strategy.

- Contact borrowers via phone, email, or written correspondence to discuss the outstanding amount and negotiate repayment options.

- Analyze and assess potential obstacles to payment recovery and develop creative solutions to overcome them.

- Persuasively explain the consequences of continued non-payment and encourage borrowers to fulfil their financial obligations.

- Collaborate with internal departments, such as legal or collections, to escalate cases when necessary or explore alternative recovery options.

- Address customer inquiries, concerns, and complaints promptly and professionally, providing accurate information and resolving issues to the best of your ability.

- Maintain accurate and up-to-date records of all interactions and actions taken with borrowers.

Education, Experience and Skillset :

- Bachelor's/master's degree, preferably in commerce.

- 0 to 2 years of experience in Service/Banking/NBFC will be preferable. However, freshers with the required skill set can be considered.

- Proven experience in making outbound calls for customer support, collections, following up with prospects etc. with a strong focus on negotiation and problem-solving.

- Proficiency in using customer support software, databases, spreadsheets, and apps.

- Proficiency in communicating in Hindi, English plus any one of the languages (Telugu, Tamil, Kanada, and Malayalam)

- Familiarity with financial terms related to loan terms etc., along with related laws & regulations.

Others :

- Should have good listening Skills, along with ability to communicate clearly, professionally, and empathetically.

- Should be organized and have attention to details, to be able to handle multiple tasks & follow up.

- Should be a problem solver, with an ability to negotiate with stakeholders.

- Should have strong bias for action & affirmative in nature.