Director at Green Arrow Consultancy Recruitment Agency
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Associate & Senior Associate - Client Relationship - Courier Business (1-6 yrs)
Position Name : Client Relationship - Associate & Sr. Associate
Location : Biwandi, Thane and Indirapura, Bangalore
Salary: 4 to 6 LPA
6 days - Shift Timings : 9 : 30 - 6: 30,
Required skills :
- Excellent communication skills
- Strong Analytical Skills with proficiency in MS office especially Excel and Powerpoint
- Fact based and responsive decision making
- Ability to create, establish and maintain strong business relationships with clients
- Tenacity to work in a high-growth and fast paced environment
- Efficient in time management with multitasking skills
Please find the below JD :
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Cross selling/Up selling services and products
- Initiating and leading the design and development of tailored solutions that supports client requirements
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Handling customer escalations-preparing RCA and providing the solution
- Monitoring day to day operations
- Resolving clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
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