Sales Associate

What's the purpose of the job :

To inspire and welcome potential new members in to our clubs, achieving sales targets individually and as a team, while enhancing the member experience.

About the Role :

- Managing all membership enquiries in a timely manner and to the defined process

- Communicate accurate information to prospective members regarding the clubs facilities, prices and memberships terms and conditions, to achieve set sales targets.

- To be professional at all times and to operate with integrity ensuring all ways of working, brand standards and policies are fully understood and adhered too.

- Tailoring all club tours to the prospective members using the sales skills and process provided through training

- Delivering excellent customer service, including the prospects journey and member experience, ensuring value for money and member retention is maximised

- Becoming an expert of your club facilities, events and promotions

- Generating new enquirers at the end of the sales process through member referrals

What skills, qualification and experience do I need :

- Genuine passion when engaging with colleagues, prospects and members.

- Experience of working within a team environment

- Experience of working in a sales driven environment

- Passionate about delivering excellent customer service

- Self Motivated with excellent planning, organisational and strong communication skills.

- Ability to be an enthusiastic team player as well as having drive and determination to exceed personal targets and aspire for club growth

- Thirst for knowledge and genuine passion to share experiences, insight and best practice with all those around you

Report to : Sales Manager

What days/hours will I work :

This is a full time role and flexibility of hours will be required to support the business requirements including weekends, early and late shifts in rota basis.

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