KPA & Activities :

- Business Targets : Achievement of business targets for all financial products as defined and agreed upon.

- Meet customers to sell all financial products

- Meet & counsel Walk -in & DSA customers who have been referred to him/her by HDFC Limited

- Influence customers to buy FD who have no prior HDFC Deposit relationship.

- Ensure proper customer profiling on each call/customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance options.

- Obtain appropriate documents/information from the client and ensure the forms are duly completed before logging the sale.

- Communicate the necessary details to the customers for the products being bought by them.

- Ensure sale is completed through/in line with the defined sales process.

- Maintain product mix across types of loans/value of loans ( Eqt, Housing, etc)

- and appropriate open market share for all products ( PAR/ULIP/Non Par).

- Co-ordinate for all claims processing (with the help of TM/ASM/Coordinators/SM representatives).

- Closely monitor the HL data of the HL executives mapped to maximize the business opportunities.

- Ensure maximum joint calls with each HL executive mapped.

- Ensure that all reports are created and maintained in a timely manner (DSR, Sales Dairy, etc.)

- Ensure that all documents are properly scanned and there is no mistakes while lead updation in the system.

- Be completely aware of the products being offered by the company and understand competition offering to be able to handle customer objections.

- Be updated with the latest product features to enhance his/her selling abilities

- Ensure all desired matrix and business composition (persistency, funded, non funded, etc.) are met

Relationship Building :

- Manage relationship with HL executives mapped to him/her.

- Maintain good relations with HDFC Limited

- Maintain good relationship with Channel partners & DSA

- Build relationship with the assigned/sourced customer to create opportunities for various products to fulfil the customer's financial needs.

Account Management & Servicing :

- Manage and service the existing customer portfolio.

- Coordinate with the TM/Coordinator/SM for post sales service request form the customers (claims, endorsements, policy copy etc).

- Timely sharing of updated reports with the customers on products being bought by them.

- Co-ordinate with the customers at the time of renewals.

Certification and regulatory compliance :

- Be compliant towards selling of various products by undergoing the training and certification for IRDA, AMFI etc towards selling of insurance and any other products

- The FSA has to be conscious and vigilant towards declaration of the customer information. In case FSA feels there is disconnect in the information shared by customer versus his/her observation, they need to crosscheck the information before booking the business.

- Ensure the right quality of business being sourced.

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