JOB POSTING :

Designation / Position HDFC (Financial Services Associate)

Job Description :

(Minimum 250 characters)

Job Description of Financial Services Associate:

- Closely monitor the respective HL data basis below point:

- Pre sanction customers- not to be targeted

- Post sanction customers- Tele-call & fix the appointment to meet all the customers mapped with the help of HLE's.

- Please refer to the tele-calling pitch before contacting

- Build a good rapport with HLEs and ensure 100% joint call with HLEs.

- Basis HL data, FSA's to meet 4-5 customers.

- Before the meeting, executive needs to fill in the below details in PFR so that time is saved

- Customer details like Name, DOB, and Contact Details.

- Home loan account no, amount & HL cover required Spouse & Children's name & age.

- Ensure PFR on every call. If 1 st call is a Joint Call with HLE, then either do PFR once HLE has left or do PFR in the next call.

- Below points to be taken care while doing PFR (please refer the PFR script for your reference)

- Meeting opening & rapport building

- Tax implication- 24B, 80C, 80D, 80CCF etc.

- Liability Calculation- HL Liability, Household Expenses, Childs Education & Marriage Liability

- Saving needs/ Future Value- Childs Education/ Marriage, Retirement

- Collect data for selling Motor Insurance, Health Insurance & FD.

- Take References

- Ensure that PFR 1 pager is properly filled and documented & filed, till LMS is live. Post that PFR to be recorded in LMS.

- Basis PFR, FSA to understand the needs of the customer and recommend investment / Insurance options for the same. Try ensuring sale of combo plan i.e. a loan protection funded plan to cover home loan and a ULIP plan to build corpus and fulfill future savings needs.

- Login at least one SLIC, HSP & Deposit policy in 1st seven days of the month (to get active)

- Be updated on product knowledge and market information.

- Attend regular product trainings arranged by Location head & HDFC Life & Ergo.

- Meet/ exceed the targets allocated to him.

- Penetration target of 25% each in HSP and HDFC Life

- Deposit target based on tier wise target (Please refer the target sheet) & Open market target. (Please refer the target sheet)

- Clear the IRDA SP certification for SLIC, Ergo & AMFI.

- To generate minimum 4 times of G salary.

- To ensure that all the renewal cases are renewed.

Grooming:

- A FSA should always be well groomed and his kit should be organized and complete.

- The HR manual defines the grooming guidelines.

Diary:

Maintain the Diary for the following:

- Appointments for the day

- Pipeline for the month

- At the beginning of the month plan calls for the month in advance ¬e the same in the diary.

- Record follow-up dates with customers, enabling keeping of promises.

Training:

- Every FSA should know the product completely. Must be aware of the competitor- s product and should be able to handle common objections from customers.

For any new recruit joining, the following training schedule will apply:

- There are five phases of training, which are spread over the first month i.e. 25 working days:

Phase I:

- Every FSA should ensure that within 6 days of joining, he has read & understood all products including life, non life- motor, health, HSP, Deposit & MF.

- Location head to provide the training with the help of SLIC, Ergo and various AMC's.

Phase II:

- In the next 6 working days he should fully understand the PFR. Location Head to give training on PFR with help from Shilpa. FSA to clear the audit test conducted by Auditor, by the 6 th day.

Phase III:

- In the next 6 days, he should do minimum18 joint calls with FSA's. These will be observation calls where he will understand the usage of PFR & how closures are done.

Phase IV:

- In the next 5 days, he will do joint calls with CAM, TM & Location Head. These will be first demonstration calls & then observation calls. The FSA will be certified as trained & capable of doing closures himself both by the CAM & the Location Head.

Phase V:

- In the balance 2 days our training team will conduct the common induction program with mortgage team and will also conduct product tests.

Keywords : sales, insurance, banking

Work Experience Required : 0 to 5 years

CTC offered : 2L to 5L

Job Location(s) : Tamil nadu

Industry Type : Banking / Financial Services / Broking

Functional Area : Sales, Retail, Business Development

Qualification : Any

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