About the Role :

- Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities :

Customer focus :

- Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up

- He/she will be involved in stock takes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

- He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively

- He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has

Product recommendation :

- With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales

- He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Achieving sales targets & SOP adherence

- Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently

Achieving sales targets & SOP adherence :

- Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently

- Post making the sale, he/she is responsible for coordinating with the customer for product pickup, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Store upkeep & maintenance :

- He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly

- He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Personal attributes & competencies :

- Minimum qualification : 12th pass; Graduates preferred

- Ability to build rapport and trusting relationships

- Ability to understand unstated needs of the customer and offer solutions

- Clear articulation and active listening skills

- Ability to adapt to changing environment and openness to learn

- Proactive task ownership, result-orientation, and customer-orientation

- Ability to multitask and organize activities based on priority

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