Position Purpose:

- The role of a Reservation Sales Associate is to generate sales over the phone in a professional manner by offering relevant recommendations on hotel reservations to enhance guests- stay experiences.

- Reservation Sales Associate will help to create brand awareness and promote Program by handling queries of the program or assist with its members- account queries.

Role & Responsibilities :

- Participate in a training program to learn reservation policies and procedures, sales and computer system techniques. Display competence in call / email/email handling and completing a reservation from beginning to end. This involves the ability to commit in learning and process an extensive amount of information with the computer system in order to handle any call / email request.

- Use a computerized reservation system to support hotel reservation-related call / emails /emails or general enquiries from travel agents, Guests, the general public. Apply appropriate call / email handling guidelines upon each call / email management.

- Project a professional, clear and pleasant speaking voice. Generous listening, to identify and match call / email needs in order to establish great call / email experience to acquire for hotel reservations.

- Demonstrate effective sales techniques and source for alternate properties in order to obtain the highest room revenue and sales conversion rate whenever is possible.

- Drive for greater success in sales conversion to meet performance standards.

- To effectively manage difficult or irate call / email with tact and offer solutions to appease them to strengthen brand/customer loyalty.

- Attend briefings, hotel presentations in order to have up-to-date information on all company policies, procedures, properties, promotions and special programs.

- Sustain a vocal image which reflects a friendly, helpful and professional demeanor in order that each call / email is left with a positive impression of our organization and its staff.

- Adhere to company policy as it relates to work behavior and work performance standard requirement.

- Maintain a productive work environment and good relations with supervisors and co-workers

- Participate in ad hoc projects as assigned by Supervisor/Manager.

Desired Candidates Profile :

- Candidate should be a graduate.

- Exercise excellent/good telephone/email etiquette

- Demonstrate good customer service

- Good negotiation and selling skills are essential

- Good command of both spoken and written business English

- Ability to multi-task, with good planning and organizing skill

- Results-oriented and highly motivated

- Team player who is also able to work independently

- Computer literacy is a must

- Outgoing personality and enjoy working with people

- Able to work on shifts/weekends/public holidays

Incase of interest, kindly mail your updated resume or call on 9910227638

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