CEO at Man-United Management Consultants (P) Ltd
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Associate - Global Client Services - Debit Cards (1-3 yrs)
Responsibilities :
- Respond to retail and professional clients' inquiries via inbound calls, email and on-line chat
- Resolve routine and complex client service issues relating to IB branded debit card linked to brokerage account (i.e., transaction status; lost, stolen or damaged cards, fraud & errors) in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy.
- Discuss program attributes and benefits with prospective clients.
- Research account and transaction history using web-based tools.
- Summarize nature and conclusion of client interactions and track open items on ticketing system.
- Obtain thorough knowledge of products offered by IB on various global exchanges.
- Assist clients with basic queries in their trading account.
Qualifications :
Experience : 2 years in credit/debit card customer support.
Education : University degree (Bachelors) required.
Language skills : Fluent English
- Good quantitative/analytical skills
- Must have excellent communication skills, friendly demeanor and ability to operate productively in high volume call center.
- Openness to work in a 24/7 work environment as required, including night shifts and holidays.
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