Business Support Manager at Snaphunt Pte. Ltd.
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Associate/Executive - Customer Support - Customer Experience Management Solutions (0-4 yrs)
- Opening within a company with a solid track record of success
- Great work culture
- A role that offers a breadth of learning opportunities
We are hiring for a company which is a customer experience management solutions provider. They delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading brands.
The Job :
Key responsibilities areas :
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
Ideal Candidate :
Key Competencies :
- Should be graduated having all the documents & shouldn't have any backlog
- Should have Pan Card
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
