- We are seeking a highly skilled and motivated individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling inbound and outbound customer calls in a professional manner. They will be required to provide customer service support, resolve customer queries and complaints, and ensure customer satisfaction.

Responsibilities :

- Responding to customer queries and concerns over the phone

- Providing information about products and services offered by the company

- Resolving customer complaints in a timely and efficient manner

- Handling and processing customer orders and returns

- Building and maintaining strong relationships with customers

- Achieving set targets and goals as assigned by the company

- Ensuring customer satisfaction by providing high-quality service

- Maintaining accurate records of customer interactions and transactions

- Keeping up-to-date with product knowledge and company policies and procedures

- Escalating issues to appropriate departments when necessary

Requirements :

- A minimum of 1-2 years of experience in an international voice process role

- Excellent communication skills in English, both verbal and written

- Proficiency in using computer systems and software applications

- Ability to handle multiple tasks and work in a fast-paced environment

- Strong customer service orientation and problem-solving skills

- Willingness to work in shifts, including night shifts

- Ability to work independently as well as part of a team

Education :

- 12th Pass/Bachelor's degree in any discipline preferred

- We offer a competitive salary, training and development opportunities, and a positive work environment. If you are a highly motivated individual with excellent communication and customer service skills, we would like to hear from you.

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