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19/11 Ananya Kundu
HR Manager at Telecom Clarus

Views:397 Applications:16 Rec. Actions:Recruiter Actions:0

Associate/Executive - Customer Care - BPO (0-8 yrs)

Kolkata Job Code: 99230

CCE / Customer Care / Process Associate

Shift: 8pm to 5am (USA)-Night shift

- Kolkata Location Salt-lake sector 5 (College More 1st Gate).

Contact- HR Ananya 700^3675814 / 7980^183952


Responsibilities:


- Maintaining a positive, empathetic and professional attitude toward customers at all times.


- Responding promptly to customer inquiries.


- Communicating with customers through various channels.


- Acknowledging and resolving customer complaints.


- Knowing our products inside and out so that you can answer questions.


- Processing orders, forms, applications, and requests.


- Keeping records of customer interactions, transactions, comments and complaints.


- Communicating and coordinating with colleagues as necessary.


- Providing feedback on the efficiency of the customer service process.


- Managing a team of junior customer service representatives.


- Ensure customer satisfaction and provide professional customer support.


Benefits :

- No Rotational Shifts.

- Fixed Shift Timings

- 5 days working (Saturday and Sunday fixed off).

- Attractive Salary Packages (Fixed Salary)

- Huge Incentives on a monthly basis

- Hike after Few months.

- Training Provided.

- All relevant documents provided.

- Good Working Environment.

Eligibility Criteria :

- Strong communication Skills in English.

- Minimum Qualification 10th passed.

- Freshers are welcome & Experience candidates are preferred.

- Candidate must be comfortable working in Mentioned time in the add.

- Candidate must be smart, agile & goal oriented.

Address :

Clarus Telecom India Private Limited
Godrej Genesis Building
Room No:1602, 16th- Floor, Block EP & GP,
Salt Lake Sector V,
Nearest Bus Stop - College More Gate No.1- (NEXA Showroom is in the ground floor)
Kolkata -700091

Ananya
(HR Manager)
( 700^3675814 / 7980^183952 )

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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