HR Manager at Telecom Clarus
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Associate/Executive - Customer Care - BPO (0-8 yrs)
CCE / Customer Care / Process Associate
Shift: 8pm to 5am (USA)-Night shift
- Kolkata Location Salt-lake sector 5 (College More 1st Gate).
Contact- HR Ananya 700^3675814 / 7980^183952
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Benefits :
- No Rotational Shifts.
- Fixed Shift Timings
- 5 days working (Saturday and Sunday fixed off).
- Attractive Salary Packages (Fixed Salary)
- Huge Incentives on a monthly basis
- Hike after Few months.
- Training Provided.
- All relevant documents provided.
- Good Working Environment.
Eligibility Criteria :
- Strong communication Skills in English.
- Minimum Qualification 10th passed.
- Freshers are welcome & Experience candidates are preferred.
- Candidate must be comfortable working in Mentioned time in the add.
- Candidate must be smart, agile & goal oriented.
Address :
Clarus Telecom India Private Limited
Godrej Genesis Building
Room No:1602, 16th- Floor, Block EP & GP,
Salt Lake Sector V,
Nearest Bus Stop - College More Gate No.1- (NEXA Showroom is in the ground floor)
Kolkata -700091
Ananya
(HR Manager)
( 700^3675814 / 7980^183952 )
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