Team-Wegarner at Wegarner Solutions Pvt Ltd
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Associate - Customer Support - Voice Process - Internet/eCommerce (0-5 yrs)
Customer Support Associate
Love to solve problems? Love answering questions patiently? Love talking all day? :) If your answer to all the above questions is a resounding yes, we want to listen to you. Hopefully forever! We are looking for fun, committed people for our Customer Servicing Team based in Bangalore.
Role :
- You can talk on the phone all day, send emails out in lightning speed and chat up with our clients and help them out with their numerous queries. Just make sure our clients are happy at the end of every interaction! Your role will involve you being a multi-tasker (scratch that!), a super multi-tasker, handling multiple responsibilities and customers at the same time.
- Let's be honest. Customer servicing isn't easy, and we aren't looking for people who want it easy. Being driven to focus on every single detail and being empathetic to people should come naturally to you. If you are committed to learning a lot, taking ownership of every client/order end to end and have an impeccable sense of work ethic, we should meet.
Requirements :
And you should (be)
- Possess great written communication (No SMS language, please)
- Willing to answer calls, email, and chat and be open to learning to use other new channels or processes
- Willing to be an excellent customer advocate internally and stand up for what's right by the customer
- Ability to multi-task and think out of the box
- willing to work fast and be flexible with work timings/schedule and availability.
- Have knowledge of and be an active social media user
- Willing to work under pressure environment and on weekends
- Shift timings - 9-hour shift between 8.00 am - 8.00 pm
- 5 days working with rotational Offs.
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