HR Consultant at SSV HR Services
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Associate - Customer Support - Voice & Chat Process - eCommerce Vertical (2-4 yrs)
Grand Opening in E-commerce Industry
Work from HOME
Interview Details: Call or Whatsapp Priyanka - 8879437943
- HSC/Any Graduate can apply
- Excellent verbal and written communication skills
- 2 Years of experience in E-commerce customer service representative
Job Role :
- The Customer Service Representative will answer customer questions about registration, product, payment and order placement and will work to resolve any issues using a strong customer-centric approach.
- You will communicate with customers via phone, email and chat (limited). Your primary objective is to communicate efficiently and professionally to ensure customer satisfaction.
- Answers customer inquiries relating to registration, pricing, orders, installment payments and calculations, returns, order adjustments, and/or product questions via phone, email and social media
- You will also interact with other internal teams to create product or delivery claims and to transact account updates. The ability to learn different platforms quickly, to be effective in a fast-moving environment, to multi-task and maintain an attention to detail, to be efficient and to be adaptable is important in this role.
You will be part of a team that will work together to deliver a stellar customer experience, building brand loyalty through a commitment to ensuring that every customer interaction is positive, professional and helpful.
Shift Time : 8 AM - 9 PM ( Any 9 Hours Shift )
SUNDAY fixed off
Salary: 3 Lac + Attractive Incentives
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