Customer Support Associate 

Job Description :

- Develop a deep knowledge of Client Product to remove technical barriers for their customers and help them navigate a variety of tools within the product.

- Work with internal and external Customers to quickly and effectively resolve issues and service requests through a variety of communication channels.

- Communicate thoughtful, empathetic, and complete resolutions tailored to each Customers unique needs.

- Show composure, resilience, and flexibility.

- Serve as a role model and trusted advisor on the team, showcasing ownership of even the most complex and sensitive issues.

- Reliably work a scheduled shift which could include weekends and holidays.

Required Skills : 

- 1-2 Years of experience with supporting internal and external customers in a SaaS environment.

- Comfortable with technology, including proficiency with Excel and basic knowledge of HTML.

- Excellent communication skills, including the ability to write in a clear, concise, and grammatically correct manner.

- Experience with troubleshooting and diving into complex issues.

- Self-motivated and able to complete tasks with minimal supervision.

- Drive to solve complex and unique problems.

- Ability to work both independently and collaboratively.

- You can take ownership of challenging scenarios and bring them to a successful resolution.

Nice to have : 

- Strong interest in SEO and digital marketing.

- Knowledge of digital marketing concepts and tools (e.g., SEO, Google Analytics).

- Basic knowledge of APIs, scripting tools or SQL.

- Experience with Zendesk, Salesforce, Jira, or similar case management systems.

Qualifications

- Bachelor's degree, preferably related to business or technology.

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