Job Role : Non-Voice Customer Support Executive

Job Description :

- We are looking for dedicated and customer-oriented individuals to join our team as Non-Voice Customer Support Executives. As a vital member of our customer service department, your primary responsibility will be to provide exceptional support to our esteemed clients through e-mail and chat channels. Your proactive approach and excellent communication skills will ensure that our customers' needs are met promptly and effectively.

Key Responsibilities :

E-mail and Chat Support : Respond to customer inquiries and issues via e-mail and chat platforms promptly and professionally.

Customer Query Resolution : Address customer queries and concerns with utmost care, ensuring their satisfaction with our services.

Complaint Handling : Exhibit a high level of empathy and patience while managing customer complaints, aiming for swift resolution and customer delight.

Escalation Management : Identify complex issues and escalate them to supervisors or specialized teams when necessary, ensuring a smooth resolution process.

Maintain Records : Accurately document all customer interactions and actions taken to facilitate easy access to information for future reference.

Product Knowledge : Stay up-to-date with our products and services to provide accurate and relevant information to customers.

Professional Communication : Display excellent verbal and written communication skills, maintaining a courteous and professional tone in all interactions.

Collaboration : Work closely with team members and other departments to collectively improve customer support processes and enhance overall customer experience.

Required Skills and Qualifications :

- Strong verbal and written communication skills in English.

- Ability to handle customer interactions with empathy, patience, and a positive attitude.

- Excellent problem-solving skills to address customer concerns effectively.

- Basic knowledge of MS Office tools (Excel, Word, and PowerPoint) for efficient documentation and reporting.

- High adaptability and flexibility to work in a dynamic and fast-paced environment.

- Graduation in any discipline (Non-Technical Graduates preferred).

- Previous experience in customer support or related fields is a plus but not mandatory.

- Comfortable working in night shifts, if required.

- As a Non-Voice Customer Support Executive, you will play a pivotal role in building and maintaining strong relationships with our valued customers. Your dedication to providing top-notch support will contribute to the overall success of our organization and enhance our reputation for outstanding customer service.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.