Urgent Opening For Customer Support Associate-Messaging Team

Position : Customer Support Associate - Messaging team

Experience : 5+ years

Location : Bangalore

We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly Messaging team.

Responsibilities :

- Troubleshoot and resolve complex support problems

- Troubleshoot customer issues using remote desktop software

- Successfully interact through phone and email with customers as you solve their problems

- Root Cause Analysis and / or provision of examples of software bug

- Working independently and as a team to come up with the best solutions to a customer problem

- Providing best-in-class phone based support for a variety of complex, time critical issues.

- Using and sharing your knowledge of a wide range of technologies

- Having the opportunity to build labs and simulators

- Ability to be involved in product BETA testing

- Contributing to our Solutions Engine and online forums

Skill :

- Advanced Operating System and application troubleshooting skills.

- Experience working with Cloud Platforms or Virtualisation platforms (such as AWS, Azure, VMWare, GMAIL & Google Drive).

- Working knowledge of Microsoft Windows Server operating systems and components

- Working knowledge and experience with both on-premises and cloud-based Windows applications, Exchange, SharePoint and SQL.

- Knowledge of TCP/IP network technologies and troubleshooting connectivity, name resolution, and performance-based issues with OS and/or hardware

About client :

- Client is recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive independent ranking

- Client offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp and many others. Company's global headquarters is located in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA, and APAC.

- As an organization, they are committed to a great work culture that embraces our values and promotes professional growth.

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