Job Description

Designation: Customer Support Associate (International Voice Process)

Job Type: Permanent

Job Location: Gurgaon

Canada Shift Timings (Night travel allowance + dinner facility at premises)

Working Days: 6 (Mon- Fri work from office and 1 day Work from home)

Job Requirements

- Graduate (Any)

- A team-player mentality who thrives in a collaborative environment and is receptive to feedback

- The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision

- Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment

- Candidate must possess good written and verbal communication skills in English

- Must have good customer handling etiquettes

- Good analytical skills and quick thinking

- Open to work in flexible environment, rotational shifts

- Min 1-2 years of experience working in an international BPO in voice process

Job Responsibilities :

- Deliver excellent technical support (via voice process) while meeting the needs of all technical queries of our clients.

- Utilizing the computer system to look up for compatible parts as per customer requirement.

- Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.

- Effectively communicating product features, benefits, and warranty policy information to the customers.

- Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer

- Ensure that urgent customer issues are resolved in the most timely and effective manner possible

- Handle various tasks or projects with changing priorities

- Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns

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