Recruiter at Job Waala Dost
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Associate - Customer Support - eCommerce (0-3 yrs)
NYKAA CHAT/EMAIL PROCESS
Roles & Responsbilities :
- Respond to the inquiries by clarifying desired information; researching, locating, and providing information.
- Determines requirements by connecting with customers.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information, ensuring highest standards at all times.
ROUNDS OF INTERVIEWS :
- RMG Screening as per JD
- Typing Test - 30/90% {Client Approved} (35/90% as per MSA)
- Competency Based Interview / Operations Round.
- Grammar Test
- Final Chat / Email assessment by FK Assessor
