Digital Marketing Manager at Mindaquest Business Solution
Views:87 Applications:20 Rec. Actions:Recruiter Actions:13
Associate - Customer Support - BFSI/BPO/ITeS (0-1 yrs)
- As a customer support team, you will be involved in resolving customer inquiries. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to employees on diverse customer situations and escalated issues.
- Work closely with clients / customer SPOCs to resolve all Level 1/2 issues or provide a suitable workaround within a specific time period.
- Analysis, troubleshooting, and problem-solving expertise.
- Ability to multi-task and perform effectively under pressure.
- Excellent written and verbal communication skills.
- Identify the root cause of issues and data defects.
- Escalate issues as needed to Level 2/ 3 within a specific time period and follow up with a view to close.
- Ensure all tickets meet the targets for resolution, escalation, documentation & completion.
- Document and maintain all issues in the provided system for future references. Also, document FAQs, Best practice guidelines and Knowledge base articles.
- Follow up on and take responsibility for unresolved issues and escalations.
- Freshers with good communication skills may apply.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
