The Role:

- Serve as the main point of contact in all matters related to client concerns and needs

- Build and strengthen client relationships to achieve long-term partnerships

- A quick learner for developing a thorough understanding of product features and offerings.

- Manage the technical implementation of new products and integrations with large organizations.

- Identify key technical strategies to unlock business value for clients by partnering with customers.

- Be the internal advocate and voice of the client in the organization due to periodic engagements with customers.

- Onboard customers and set them up to use the product.

- Provide training related to the product and its new features to customers.

- Educate customers about new use cases that are getting supported by the product.

- 2-3 years of experience delivering technical solutions in a consultative role at a SaaS company; familiar with matrixed project teams.

- Working technical knowledge of industry-standard practices for implementing API, and SSO authentication.

- A background in L&D with prior experience with LMS, or any SaaS product implementation is a plus.

- Excellent written and verbal communication skills.

- Should be a good listener and can put themselves in the customer's shoes to get an understanding of the requirements.

- Should be a quick learner.

- Should have problem-solving skills in the technical and interpersonal areas.

- Able to collaborate with different stakeholders, customers, and internal teams to achieve the set goals.

- Excellent customer engagement and management skills

- Quick to adapt to new customer requirements, new features/enhancements, and product directions.