HR at Guardian India Operations
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Associate - Customer Support (2-4 yrs)
Job Description Summary
- 100% of production time to be spent logged in on calls ( Its Voice process)
- Answer calls, chats & mails with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Focus on First Call resolution & accurate research initiation
- Maintain internal & client defined quality on calls
- Understands and contributes positively in meeting client SLA's & targets
- Adheres to Customer Service Attendance & Accountability policies
- Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
- Take complete ownership of self-learning & development
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