Founder at Apex Global Solutions India
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Associate - Customer Support (1-5 yrs)
Responsibility :
- To assist customers with their questions or concerns related to company's products or services across all our support channels.
- To ensure clients receive timely and effective help and escalate complex issues to the appropriate team to ensure rapid support
- To educate customers about specifications and features for an improved customer experience.
- Helping the organization to not only meet customer satisfaction but also exceed their expectations
- Share relevant customer feedback to improve company' product/services
- Skills and Qualifications
- Ability to maintain a broad knowledge of company's products and services to provide the best client experience possible.
- Excellent written & verbal communication and Strong interpersonal skills
- Exceptional problem-solving ability, backed by good judgement
- Ability to anticipate any problems before they result in issue.
- To have a positive and professional work attitude
- The ideal candidate is dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued.
