Associate - Customer Support (1-4 yrs)
Associate Customer Support
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Hindi is must
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Generate sales leads, cold calling and outbound calling.
- Meet personal/customer service team sales targets and call handling quotas
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Take the extra mile to engage customers
- Communication and inter personnel skills
- Strong clinical skills& convincing power
- Willing to work in shifts
- Strong work ethic and customer focus orientation
- Handling the pressure and stress of achieving the targets
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
