HR Assistant Manager at Doveriye
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Associate - Customer Support (1-1 yrs)
Customer SupportAssociate (1 Year Experience)
Job Description:
- As a Customer Success Specialist, you'll play a pivotal role in ensuring our customers' satisfaction and success.
- Your primary focus will be guiding customers through their journey with our product or service, from initial onboarding to ongoing support. You'll act as a liaison, advocate, and advisor, proactively addressing customer needs and concerns to foster loyalty and drive long-term satisfaction.
Responsibilities:
- Proactively engage with customers to understand their needs and goals.
- Act as the primary point of contact for new customers, providing guidance and support.
- Respond to customer feedback promptly and proactively.
- Monitor customer usage and satisfaction metrics.
- Collaborate with internal teams to resolve customer issues.
- Work with sales and marketing teams to boost customer referrals and develop case studies.
- Provide timely solutions to enhance the customer experience.
- Connecting with leads in real time through calls and direct chats
- Responding to customer inquiries and resolving their issues promptly
- Adhering to established sales processes and standard operating procedures
- Building high-quality relationships with customers and team members
- Working collaboratively with the team to reach common goals
- Providing accurate recommendations and information to customers and prospects
- Achieving set targets and contributing to the success of the team
- Coordinating with cross-functional teams to ensure a seamless customer experience.
