Lead Recruiter at Qcentrio Pvt Ltd
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Associate - Customer Support (0-5 yrs)
- Need immediate support for the subjected demand. Below is the JD.
Job Title : Sr./Associate-CS Internet
Job Type : Full-Time Employment
Job Location : Airoli, Navi Mumbai, Maharashtra 400708
Shift Type : Night Shift (Work from Office)
Travel accommodation: 1-Way cab support provided
- Travelling on own, will get - 1750 - transport allowance (Male candidates who wish to travel on their own both the ways will get paid - 3500)
Experience required : 0 to 5 Years
Operational Budget : 18000 to 23000K PM (in-hand) + Performance Incentive: - 2750/-
Job Description :
- Responsible for answering customer support calls for general queries related to products.
- To provide a quality customer service & support via telephone to ensure that customer's issues & complaints are resolved.
- To provide quality service to all clients.
- To provide quality customer assistance via telephone to bring resolution to escalated customer product and service issues.
- Should be trained and updated in industry specific technology and in client's processes, applications, utilities and products.
- Maintain high level of expertise, soft-skills and telephone etiquettes.
- Escalate appropriate issues to team leads.
Mandatory required :
- High level of spoken and written English with great American culture understanding
- Typing skill, Communication Skills (25 WPM, Accuracy of 80%, 3Mins)
- Comprehension - Ability to clearly understand the problem statement
- Composition - Ability to compose grammatically precise, concise and apt sentences
- Ability to use the computer system - Booting and shutting down computer
- Basic user level familiarity of Operating System (MS-Windows 10,11)
- Knowledge of browsers (MS Internet Explorer, Microsoft Edge)
- Performing all end-user services on the email system
- Adapt to different types of customers and their respective service eligibilities
- Product support specific work-flows
- Callback process; Escalation process
- Usage of Knowledge Base, SOP
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