Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
29/09 Ramnadh
Lead Recruiter at Qcentrio Pvt Ltd

Views:56 Applications:13 Rec. Actions:Recruiter Actions:10

Associate - Customer Support (0-5 yrs)

Navi Mumbai/Mumbai Job Code: 294087

- Need immediate support for the subjected demand. Below is the JD.


Job Title : Sr./Associate-CS Internet


Job Type : Full-Time Employment


Job Location : Airoli, Navi Mumbai, Maharashtra 400708


Shift Type : Night Shift (Work from Office)


Travel accommodation: 1-Way cab support provided


- Travelling on own, will get - 1750 - transport allowance (Male candidates who wish to travel on their own both the ways will get paid - 3500)


Experience required : 0 to 5 Years


Operational Budget : 18000 to 23000K PM (in-hand) + Performance Incentive: - 2750/-


Job Description :


- Responsible for answering customer support calls for general queries related to products.


- To provide a quality customer service & support via telephone to ensure that customer's issues & complaints are resolved.


- To provide quality service to all clients.


- To provide quality customer assistance via telephone to bring resolution to escalated customer product and service issues.


- Should be trained and updated in industry specific technology and in client's processes, applications, utilities and products.


- Maintain high level of expertise, soft-skills and telephone etiquettes.


- Escalate appropriate issues to team leads.


Mandatory required :


- High level of spoken and written English with great American culture understanding


- Typing skill, Communication Skills (25 WPM, Accuracy of 80%, 3Mins)


- Comprehension - Ability to clearly understand the problem statement


- Composition - Ability to compose grammatically precise, concise and apt sentences


- Ability to use the computer system - Booting and shutting down computer


- Basic user level familiarity of Operating System (MS-Windows 10,11)


- Knowledge of browsers (MS Internet Explorer, Microsoft Edge)


- Performing all end-user services on the email system


- Adapt to different types of customers and their respective service eligibilities


- Product support specific work-flows


- Callback process; Escalation process


- Usage of Knowledge Base, SOP

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.