IT Recruiter at Opportunity One Step Solutions Pvt Ltd
Views:13 Applications:8 Rec. Actions:Recruiter Actions:4
Associate - Customer Support (0-4 yrs)
Customer Success Associate Responsibilities :
- Being the first point of contact for customers and handle all customer inquiries
- Building relationships with customers and ensuring they are satisfied with the company's products and services
- Assisting customers with any issues or problems they have
- Providing customer support via phone, email, and live chat
- Answering customer questions and providing information about the company's products and services
- Making recommendations to customers about the company's products and services
- Recording customer feedback and suggestions
Customer Success Associate Requirements & Skills :
- Excellent communication skills
- Strong customer service skills
- Organization skills and ability to work independently
- Ability to multitask and handle multiple customer inquiries at once
- Patience and ability to stay calm under pressure
- Problem-solving skills
- Ability to upsell and cross-sell products and services
