As as Customer Service Executive, you understand that it is your responsibility to drive customer satisfaction. You should be have a proven track record of helping customer for a financial service brand - over a voice support, could be inbound or outbound, but no sales.

You will work very closely with internal stake holders, your team members in customer support team, management and most importantly our customers.

You will display empathy with customers in all conversations, ensure you hear them well, and share with them the appropriate resolution (to the point) and if not now, get back to them at the earliest.

Responsibilities :

- Handling and resolving customer queries is your primary responsibility at the same time you will adhere to the quality standards for customer service and try to raise the bar in every interaction.

- Take customer feedback across various touch points, though your primary responsibility is the voice support - you will also be part or other channels like Email, Chat, etc from time to time.

- Meeting standards of average call handling time, but also know customer satisfaction is more important.

- Handle customer complaints, provide appropriate solutions & alternatives within the scope

- Update records of customer interactions, and actions taken as disposition

- Work with all internal stake holders - your team, managers, product, growth and management team.

- Take that extra mile to ensure customer satisfaction

- Build sustainable relationships and trust with customers, through open and interactive communication.

Requirements :

- Education - Graduation / Post Graduation in relevant stream

- Excellent at communication, spoken English and ability to form conversations.

- 0-3 years of experience in the Customer Support industry, preferably at a Financial Services brand .

Strong verbal and written communication skills. Not good, but great at spoken English.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.