HR Manager at KKY Enterprises
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Associate - Customer Support (0-3 yrs)
Customer Support Associate
- We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner.
- The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.
- You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously.
- You will have the ability to swiftly gain customer confidence and trust.
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Edback on the progress of their inquiries.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
