Business Support Manager at Snaphunt Pte. Ltd.
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Associate - Customer Support (0-1 yrs)
-A role that offers a breadth of learning opportunities
-Leadership Role
-Opportunity to make a positive impact
Our client solve business inefficiencies. Since 2000 we have been providing streamlined back-office outsourcing solutions for clients based around the world.
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate
- You have at least 1 year experience within a Customer Service role, ideally within the Ed Tech industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of International
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong team player who can manage multiple stakeholders
